Shipping & Returns Info
Ground to Continental U.S.
$6.95 + $1 per pound
Standard shipping to Alaska
e-mail us or call (877)884-2402 for a shipping
Ground to Canada
$20 + $2 per pound – Does not include duties or taxes assessed at the
border by UPS.
We ship Carbon Neutral!
3-Day Express to
$25 + $4 per pound
Need it quicker? Please
e-mail us or call (877)884-2402 for info about 2-Day and
We regret that we are currently unable to ship globes
e-mail us or call
toll-free (877)884-2402 if you need to cancel an order. Orders that have
already shipped cannot be canceled. Custom orders cannot be
30-Day Satisfaction Guarantee
We will be pleased to arrange a return,
exchange or replacement for nearly any product with which our
customer is dissatisfied. If you are not satisfied with your
or call (877)884-2402 within 30 days of delivery to arrange a
return or exchange.
contact us to
acquire a RMA number prior to returning the item.
Items returned without a prior authorization or without an RMA
number may be returned at customer’s expense.
20% re-stock fee may apply. Some exceptions do apply to what is possible
to return. Please see below.
Returns must be received in original (new, 100% re-sellable)
condition and in manufacturer's original and complete packaging.
Items that are returned in incomplete packaging or have been
repackaged may be refused. We’re unable to offer refunds for
returned items that arrive damaged due to improper packaging or
that are damaged in transit back to us. Return shipping will be
at customer’s expense, and we strongly advise insuring the
shipment as we’re unable to offer credit for items that arrive
damaged. Refunds will be applied only to the original customer's
account used for the original purchase.
To request a return, please e-mail us at
firstname.lastname@example.org and provide us with your name, order number, and
item being returned, and we will provide one (1)
pre-paid shipping label for each item being returned.
All returns must arrive in new, re-sellable condition to
be eligible for a full refund. Charges & fees for
express shipments and shipments outside the continental
U.S. are not refundable.
or call (877)884-2402 within 14 days of delivery if your order
arrives damaged. We can arrange to have the item(s) replaced,
and we will work with the carrier to have the damage shipment
picked up for inspection.
Returns due to manufacturer's defect or damage will be fully
refunded, including shipping and handling fees.
20% re-stock fee may apply for certain returned items
including items returned with
damaged, incomplete or improper packaging.
The following items are not returnable:
Digital products; earrings; inflatable
products; customized or engraved products; items that have been
delivered over 30 days prior.