Shipping & Returns Info

Ground to Continental U.S.
$6.95 + $1 per pound

Standard shipping to Alaska & Hawaii
Please
e-mail us or call (877)884-2402 for a shipping quote.

Ground to Canada
$20 + $2 per pound – Does not include duties or taxes assessed at the border by UPS.
UPS carbon neutral
We ship Carbon Neutral!

3-Day Express to Continental U.S.

$25 + $4 per pound
Need it quicker? Please e-mail us or call (877)884-2402 for info about 2-Day and Next-Day service.

International Shipping
We regret that we are currently unable to ship globes internationally.

Cancellation Policy
Please e-mail us or call toll-free (877)884-2402 if you need to cancel an order. Orders that have already shipped cannot be canceled. Custom orders cannot be canceled.



Returns

30-Day Satisfaction Guarantee

We will be pleased to arrange a return, exchange or replacement for nearly any product with which our customer is dissatisfied. If you are not satisfied with your purchase, please e-mail us or call (877)884-2402 within 30 days of delivery to arrange a return or exchange. Please contact us to acquire a RMA number prior to returning the item. Items returned without a prior authorization or without an RMA number may be returned at customer’s expense. 20% re-stock fee may apply. Some exceptions do apply to what is possible to return. Please see below.

Returns must be received in original (new, 100% re-sellable) condition and in manufacturer's original and complete packaging. Items that are returned in incomplete packaging or have been repackaged may be refused. We’re unable to offer refunds for returned items that arrive damaged due to improper packaging or that are damaged in transit back to us. Return shipping will be at customer’s expense, and we strongly advise insuring the shipment as we’re unable to offer credit for items that arrive damaged. Refunds will be applied only to the original customer's account used for the original purchase.

Free Returns Promotion

All online orders placed from November 1, 2017 until December 15, 2017 are eligible for free return shipping. Return request must be received by January 31, 2018 to be eligible for the promotion. Restrictions do apply. The following items are NOT eligible for free return shipping:
Digital products such as DVDs or classroom map packages; earrings; inflatable products; customized or engraved products; products that are shipped via Freight Truck; products shipped outside the continental U.S.

To request a return, please e-mail us at
returns@1worldglobes.com and provide us with your name, order number, and item being returned, and we will provide one (1) pre-paid shipping label for each item being returned. All returns must arrive in new, re-sellable condition to be eligible for a full refund. Charges & fees for express shipments and shipments outside the continental U.S. are not refundable.

Damaged Shipment
Please e-mail us or call (877)884-2402 within 14 days of delivery if your order arrives damaged. We can arrange to have the item(s) replaced, and we will work with the carrier to have the damage shipment picked up for inspection. Returns due to manufacturer's defect or damage will be fully refunded, including shipping and handling fees.

Re-stock Fee
A 20% re-stock fee may apply for certain returned items including items returned with damaged, incomplete or improper packaging.

Non-Returnable Items
The following items are not returnable:
Digital products; earrings; inflatable products; customized or engraved products; items that have been delivered over 30 days prior.