|
SHIPPING RATES:
UPS GROUND: $6.95 PLUS $1.00 PER POUND (48 States only, we do not ship to
Alaska, Hawaii or Canada)
EXPRESS
(Ships same or next business day via
UPS 3-Day): $25.00 per item + $4.00 per lb. (Not available on all models.)
OVERNIGHT: AVAILABLE ONLY FOR MODELS IN STOCK, CALL 1-877-884-2402 TO INQUIRE.
DELIVERY TIME:
Orders placed for Ground delivery will
ship within 2-5 business days (allow up to 7 days in transit, after
shipping). Orders for items that are not in stock or are on backorder
will be notified in a timely manner of the delay. If UPS 3-Day is chosen, the order will ship either the same day, or the next business
day. Orders requiring overnight delivery must be arranged by calling
1-877-884-2402. Selection for overnight delivery option is limited to
stock on hand (Seattle warehouse). We're currently unable to offer
shipment to outside of the contiguous 48 states. If you need to make
special shipping arrangements, please e-mail or call us.
INTERNATIONAL SHIPPING:
Due
to the large size of our products, and the extreme expenses involved
with international transport, we are currently not offering
International Shipping. We offer to ship within the contiguous 48
states.
RETURN POLICY:
Revised 8/29/2012
30 Day Satisfaction Guarantee
- We will be pleased to arrange a return, exchange or replacement for
any product with which our customer is dissatisfied. We must be notified within 30 days of shipping date of the
item to authorize and process a return. Requests to return an item after
30 days of shipping date will be refused. Please call toll-free:
(877)884-2402 or e-mail returns@1worldglobes.com to arrange a return.
Please be prepared to provide customer name, order number, and reason
for return. Refunds will be applied only to the original customer's
account used for the original purchase. A restock fee may apply.
Unauthorized returns will be refused.
Returns due to
manufacturer's defect or damage will be fully refunded, including
shipping and handling fees. Returns due to reasons other than defect or
damage will be refunded, minus shipping and handling fees and must be
shipped to return address provided, at customers expense. Note that
shipping fees are non-refundable; If your item qualified for
free shipping at the time your order was placed, the actual
outbound shipping charges will be deducted from your credit
amount. We strongly
urge customers who are shipping a return at their own expense to ship
via UPS or FedEx and please insure your return, as we are not
responsible for return shipping damages or loss. Returns must be
received in original (new) condition and in manufacturer's original and
complete
packaging. Items that are returned in incomplete packaging or have been
repackaged will be refused.
Items will be inspected upon receipt prior to exchange or
refund.
DAMAGED SHIPMENT RECEIVED:
In the event that your shipment arrives with damage due
to shipping, you must contact the shipping company or 1-World customer
service within 14 days of delivery. We can arrange to have a replacement
item shipped at that time. All original packaging must be kept on
hand for pickup or inspection by the carrier, and we may also
request photos to illustrate the damage. Note that we're unable
to assist with shipping damage after 14 days of receipt.
NON-RETURNABLE ITEMS:
The following items are not returnable: Items
that have been used or removed from original shrink-wrap
packaging. Items that have been in customer's possession for
more than 30 days. Items that no longer have complete original
packaging. Inflatable globes. Wall Murals (once opened). Old
World Globes and Globe Bars (once assembled). EcoSpheres.
Earrings. Chocolate globes. Digital products such as DVDs or
classroom map packages. Customized or engraved items.
Discontinued items.
Print on demand and made-once-ordered
items are also ineligible for return, including: Zip-code Maps.
Bulletin Board Maps. Satellite image prints. Peel & Stick maps,
prints and murals. Framed and/or mounted maps including wood
rail and spring roller maps. Non-laminated paper map prints,
including Historical Map Prints. Special orders and
made-once-ordered items, including roller mounted combo maps.
CANCELLATION POLICY:
Please call (877)884-2402 to arrange a cancellation
of an order that's underway. While we will
attempt to halt the processing of your order, orders that have already
shipped cannot be cancelled. Customized orders cannot be cancelled.
PRIVACY POLICY:
It is the policy of "1-World" to keep all collected information about
customers and visitors confidential. We will never sell or share
information about individuals with anyone.
SECURITY:
"1-World" uses AuthorizeNet, the world's largest internet credit card
authorization service. Our secure server uses state-of-the-art
encryption technology (the same technology that is used by the U.S.
military) to ensure secure online transactions. If you have a general
objection to submitting orders online, use our mail/fax-in order form
or you can contact us toll-free at 877-884-2402 to place your
order by telephone.
GIFT CERTIFICATES:
With our vast selection, choosing a globe or map as a gift might be a
bit overwhelming. Purchasing a Gift Certificate from 1-World Globes &
Maps is a quick and simple solution.
Gift
certificates are sold in $25 increments. An e-mail notification
is sent to the recipient, allowing them to visit our website and
apply the amount of the gift toward the purchase of the globe or
map of their choice. CLICK
HERE to purchase a Gift Certificate. The perfect way to say.. "You
mean the world to me!" |